LEGAL
Terms and Conditions
These terms apply when you use our website, purchase a digital template, or engage Blank Chapter Digital for bespoke website services. By purchasing or using our services, you agree to these terms.
Last updated: 5 August 2026
1. About these terms
Blank Chapter Limited (“Blank Chapter”, “we”, “us”, or “our”) supplies digital website templates, tutorials, support, and bespoke website design services. You must be at least 18 years old and legally able to enter a contract to purchase from us. If you purchase for an organisation, you confirm that you have authority to bind it.
2. Orders, prices, and payments
Prices are shown in the currency displayed at checkout and may change before purchase. Applicable taxes and payment-provider charges will be shown where required. Payment must be completed through the available checkout provider before a digital product is supplied or work begins. We may refuse or cancel an order affected by an obvious pricing error, suspected fraud, misuse, or technical failure, and will refund any amount paid for a cancelled order.
3. Digital products and delivery
Templates and other digital products are supplied electronically using the delivery method shown at checkout. You are responsible for providing a valid email address, keeping access details secure, and maintaining compatible software, accounts, devices, and internet access. Framer and other third-party platforms are separate providers with their own plans and terms; their fees are not included unless we state otherwise.
4. Template licence
Unless a different licence is stated at purchase, we grant you a limited, non-exclusive, non-transferable licence to use a purchased template for one end website for yourself or one client. You may customise the template for that website. You must not resell, redistribute, sublicense, share, publish, copy, or offer the template or its source files as a template, theme, component library, competing product, or downloadable resource. A new licence is required for each additional end website.
5. Intellectual property and your content
We and our licensors retain ownership of the templates, designs, systems, tutorials, branding, and other materials we supply, excluding your content and any expressly assigned bespoke deliverables. You retain ownership of content you provide. You give us permission to use that content only as needed to deliver the services. You confirm that you have the rights and permissions required for all text, images, fonts, trademarks, media, and data you provide.
6. Bespoke services
Bespoke work is governed by the accepted proposal, statement of work, invoice, or written agreement in addition to these terms. That document will set the scope, deliverables, timetable, fees, payment milestones, revision allowance, and dependencies. You must provide timely feedback, approvals, access, and content. Delays or changes outside the agreed scope may change delivery dates and incur additional fees. Unless otherwise agreed, ownership of final bespoke deliverables transfers only after full payment, while our pre-existing tools, methods, systems, and reusable materials remain ours.
7. Cancellations and refunds
Because digital products are made available immediately and cannot practically be returned, change-of-mind refunds are not normally offered after access or download. Bespoke deposits reserve capacity and are non-refundable to the extent permitted by law once work has begun. If we cancel services without supplying the agreed work, we will refund the applicable prepaid amount. Nothing in these terms limits rights or remedies that cannot legally be excluded, including rights under the Consumer Guarantees Act 1993 where that Act applies.
8. Support, updates, and availability
Any included support covers reasonable help with the purchased product and does not include unlimited customisation, third-party troubleshooting, or new development unless agreed. We may update, replace, or discontinue products, tutorials, or services. We aim to keep the website available but do not guarantee uninterrupted or error-free access. Third-party platform changes may affect templates or integrations beyond our control.
9. Acceptable use
You must not use our website, products, or services unlawfully; interfere with security or operation; introduce malicious code; attempt unauthorised access; scrape or copy protected materials; misrepresent ownership; infringe rights; or use our products to create deceptive, harmful, or unlawful content. We may suspend access where reasonably necessary to protect users, our business, or third parties.
10. Disclaimers and liability
Templates and services are creative and technical tools, not legal, tax, financial, accessibility, privacy, or regulatory advice. You are responsible for reviewing and testing your final website, content, disclosures, integrations, accessibility, compliance, backups, and business decisions. To the maximum extent permitted by law, we are not liable for indirect or consequential loss, lost profit, lost data, third-party platform failure, or matters outside our reasonable control. Our total liability relating to a product or service will not exceed the amount you paid us for that product or service. These limits do not apply where liability cannot lawfully be excluded or limited.
11. Responsibility and termination
You are responsible for losses, claims, or costs arising from content you supply, your infringement of another person’s rights, or your material breach of these terms. We may terminate or suspend a licence or service for material breach if the breach is not remedied within a reasonable time after notice, or immediately where the breach cannot be remedied or creates legal, security, or reputational risk. On termination, outstanding fees remain payable and you must stop any unauthorised use.
12. General terms, governing law, and contact
If a provision is invalid or unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. We may update these terms for future purchases and website use; the version accepted when you purchase continues to govern that purchase unless the law requires otherwise. These terms are governed by New Zealand law and the New Zealand courts have non-exclusive jurisdiction, subject to any mandatory consumer rights that apply where you live. Questions may be sent to hello@blankchapter.com.